Shipping policy

Thank you for choosing PAUL WEATHERBY. Based in Lower Hutt, New Zealand, our online store focuses on retailing premium fresh seafood and local fresh produce. We abide by strict order handling protocols and adopt professional fresh‑keeping and shockproof packaging for perishable goods, striving to deliver all orders fresh, intact and in line with standard logistics schedules.
Order Processing Time
We finish order verification, fresh food quality inspection and sealed fresh‑keeping packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During peak promotion periods and order surges, order preparation may be slightly delayed. We will send timely email notifications to customers if significant delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All fresh produce and seafood orders are delivered via professional perishable item shipping service, with an estimated delivery period of 15 business days, subject to actual logistics conditions. The stated delivery time is for reference only. Actual arrival time may be affected by logistics operation adjustments, cross‑border customs inspection, extreme weather, regional traffic control and official holidays.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including exclusive tracking codes and logistics inquiry entrances. Due to cross‑system data synchronization delays, parcel tracking information will be updated and available for query within 24 hours after shipment. If tracking data fails to load normally, customers can contact our support team for manual parcel tracing and inquiry.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double‑check all delivery information before submitting orders. PAUL WEATHERBY shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete buyer information. If parcels are returned to our warehouse due to address errors, buyers shall independently bear all additional reshipping fees and fresh‑keeping costs.
Lost or Damaged Packages
If your fresh food or seafood parcel is missing or untraceable during transit, please submit a loss investigation request to our customer service within 7 days after the scheduled delivery date. Long‑distance transportation may cause extrusion, packaging damage or slight freezing changes to perishable products. If you receive damaged or deteriorated goods, please retain the original outer packaging and take clear evidentiary photos within 24 hours after receiving parcels. Our team will conduct comprehensive verification and provide targeted solutions as soon as possible.
Fresh Product Storage and Receipt Notice
All fresh seafood and produce items are perishable with limited shelf life. Customers are required to inspect goods immediately after receipt and store fresh products in low‑temperature refrigeration or freezing environments as required. We do not accept after‑sales claims for deterioration, spoilage or quality damage caused by delayed inspection, improper storage or man‑made damage after delivery.
International Shipping and Customs Notice
We provide global cross‑border shipping services for all fresh food products. Overseas shipments may generate import tariffs, customs clearance handling fees and other statutory charges stipulated by destination countries. All customs‑related expenses are borne by order recipients, and such fees are not included in product prices and settled shipping costs. We will not be responsible for parcel detention, customs rejection and relevant losses caused by buyers’ non‑compliance with local food import declaration and biosecurity regulations.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after‑sales issues, please contact us via official channels below:
Trade name: PAUL WEATHERBY
Phone number: +64 27 8246 159
Email: info@paulber.shop
Physical address: 7 Wilkie Crescent, Naenae, Lower Hutt 5011, New Zealand